Enquiries with context
Most enquiries tell you who called. Not what they wanted.
When buyers explore your project in RegalScene, their enquiry arrives with what they were looking at and where they came from. Your sales team starts the first conversation from there, instead of starting from scratch.
The enquiry you get today
A name, a number and “interested.”
That's most of what a website form tells your sales team. So the first call goes on questions the buyer has already answered for themselves:
- 01“Which project were you looking at?”
- 02“Which unit, or which type?”
- 03“Is it still available? Let me check and come back to you.”
- 04“Can I send you the brochure again?”
- 05“How did you hear about us?”
And if an agency or a salesperson brought the buyer in, someone has to work out who gets the credit.
The buyer journey
An enquiry that starts where the buyer left off.
Every enquiry keeps the buyer journey from that visit, so your team can see what the buyer looked at, what they did and where they came from before picking up the phone.
- 01
Who they are and what they asked for
A call back, a viewing, the brochure, or registering interest.
- 02
The unit and the view
The unit, when they enquired about one, and the view they were on.
- 03
The steps they took, in order
What they opened, compared and shared before getting in touch, with the time spent on each.
- 04
Where they came from
Your website, a campaign, an agency's site or a salesperson's own link.
- 05
A summary of that visit
How long they spent, how many units they opened and the action they took, so the team can see at a glance who looked closely.
How buyers enquire
Buyers ask from wherever they are in the project.
- Ask about this unit, or request a call back.
- Book a viewing at the gallery or on site.
- Download the brochure, with the option to ask for their details first.
- Register interest before launch.
- Message you on WhatsApp, with the unit already written into the message.
You decide which of these each project offers, and where buttons should go, including to your own enquiry form.
Working the enquiries
One place for your team to follow up.
Every enquiry in one list
Filtered by status, salesperson, channel or date, or search for a unit.
Assign and track
Assign each one to a salesperson and move it from new through to converted or lost.
Notes and the buyer's steps
Add notes, and see the buyer's steps before you call.
Agencies see their own
Agencies see only the enquiries they brought, never each other's.
Credit where it's due
Every enquiry shows who brought the buyer.
Each enquiry records the channel it came from. That record is kept with the enquiry, so credit is settled by what happened, not by who remembers it.
One project, every sales channelQuestions
Questions sales teams ask.
What does an enquiry include?
The buyer's details and request, the unit when they enquired about one, the view they were on, the steps they took and where they came from, including the agency or salesperson link.
What if the buyer enquires about the project rather than a unit?
The enquiry still records the view they were on, their steps and where they came from.
What happens when a buyer chooses WhatsApp?
The message opens with the unit already in it, and the conversation continues in WhatsApp with your team.
Can buttons send buyers to our own enquiry form?
Yes. Each button can lead to your existing form instead.
Do agencies see each other's enquiries?
No. Each agency sees only the enquiries it brought.
How is it priced?
Enquiries are part of every RegalScene project. Each project is scoped and quoted on what needs to be delivered and operated. See how pricing works.
See where an enquiry comes from.
Follow a buyer through The Reserve Residences, a demonstration project built in RegalScene, and see the journey an enquiry would arrive with. Or tell us how enquiries reach your team today.